Returns, Refunds & Replacements Policy

Last updated: October 29, 2026

At mysTEEfy, our products are made especially for you. Our custom T-shirts and personalized ceramic mugs are produced on demand after an order is placed.

Because each product is made to order, we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or personal preference, except where required by applicable law.

We want you to love what you receive. If your order arrives damaged, defective, misprinted, or different from what you ordered, we will work with you to resolve the issue.

1. Change of Mind and Order Selection

We do not accept returns or exchanges for:

• Change of mind after placing an order.

• Incorrect T-shirt size or colour selected by the customer.

• Incorrect mug design, text, photograph, or personalization details submitted by the customer.

• Products that do not match personal expectations where the product was produced according to the order and listing description.

• Minor variations in colour, print placement, or appearance that fall within normal production tolerances.

Please carefully review your product selection, size chart, design, spelling, photographs, and personalization details before completing checkout.

This policy does not limit any rights or remedies that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrectly fulfilled, please contact us within 30 calendar days of delivery.

Examples include:

• A ceramic mug that arrives broken or cracked.

• A T-shirt with a significant printing defect.

• A product with a manufacturing defect.

• An item that differs materially from the product ordered.

• A product damaged during shipping.

Please email us at [YOUR CUSTOMER SUPPORT EMAIL] with your order number, a description of the issue, and clear photographs showing the affected product.

For shipping damage, please include photographs of the shipping packaging where possible.

We will review your request and work with our production and fulfillment partners to determine an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include a replacement, reprint, refund, or another appropriate remedy.

You will not ordinarily be required to return a damaged product unless we specifically arrange otherwise.

3. Reporting Time Limits

Please report damaged, defective, or incorrect products within 30 calendar days of delivery so that we can investigate the issue promptly and, where applicable, submit a claim to our fulfillment partner.

If your order has not arrived, contact us as soon as reasonably possible so we can investigate its delivery status.

These reporting periods do not override any longer or non-waivable rights you may have under applicable law.

4. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking information and investigate the issue with the relevant shipping carrier or fulfillment provider.

Where an order is confirmed lost or another delivery problem qualifies for a remedy, we will work with you to arrange an appropriate solution.

Orders delayed by carriers, customs, weather, or other circumstances outside our reasonable control may take longer than expected. We will communicate material updates where possible.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method, subject to applicable law and payment-provider procedures.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If a replacement is more appropriate and legally permissible, we will explain the available options before proceeding where practical.

6. Order Cancellations and Changes

Our products enter production after an order is submitted.

Please contact us immediately if you need to correct an order. We cannot guarantee that a cancellation, address change, size change, or personalization change will be possible once production has started.

If production has already begun, cancellation or modification may not be available.

This provision does not restrict any cancellation rights required by applicable law.

7. How to Contact Us

For assistance with an order, contact:

Brand: mysTEEfy
Email: hello@mysteefy.com
Website: mysTEEfy.com

Please include your order number in all order-related enquiries.

8. Our Commitment

We aim to provide high-quality printed apparel and personalized gifts. If something goes wrong with your order, please give us an opportunity to investigate and help.

Nothing in this policy excludes or limits any consumer rights, guarantees, or remedies that cannot legally be excluded or limited.